Customers should experience a smoother journey with fewer questions and less chasing, according to those behind the initiative.
It also aims to tackle the issue of repetitive requests for identity verification and minimise “late surprises” about properties.
The service runs on residential sale and purchase transactions within England and Wales, involving Connells branches, LMS‑panel conveyancers, and Lloyds Banking Group as the lender.
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Chris Rosindale, chief operating officer at Connells Group, which has more than 1,200 branches, said: “We believe in reform that makes the system faster, more transparent and more reliable and are excited to be part of transformation in the sector.”
Nick Chadbourne, chief executive at LMS, said: “This initiative signals a serious move away from siloed processes and toward genuine market-wide reform.”
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Source: This article was originally published by Evening Standard
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