Which? travel expert issues ‘don’t cancel’ warning for summer 2026 holiday bookings

Despite predictions of travel disruption this summer, UK holidaymakers are being urged not to cancel their trips too quickly, as doing so could leave them out of pocket.

Consumer watchdog Which?

has urged travellers with upcoming bookings to hold off on pre-emptive action, amid growing concern over the jet fuel crisis and airspace closures in the Middle East.

Since conflict began in February, a number of airlines have been forced to drop routes and trim flight schedules, while others have added surcharges to fares in an effort to offset rising operating costs.

It looks like more turmoil could be on the horizon too, with the International Energy Agency (IEA) warning Europe has ‘maybe six weeks or so [of] jet fuel left,’ and passengers should expect cancellations from May onwards.

‘If you’re booking a trip soon, or already have a holiday in the diary, you may be feeling worried,’ says Which?

expert and travel journalist Kate Pasola.

‘But there’s plenty you can do to protect your plans, and your money, starting today.’
Among the things you shouldn’t do however, is cancel anything you’ve already paid for.

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According to Kate, doing so is a major ‘mistake’, as you may give up your right to claim a refund, compensation or support that could otherwise be available under EC261 rules.

‘Instead, hold your nerve and wait for the airline to cancel your flight for you, before requesting a refund,’ she advises.

The same applies to accommodation bookings.

‘Don’t cancel,’ says Kate in her Which?

guide.

‘Get in touch with the host or hotel via the booking platform’s chat function, or give them a call.’
The provider may be able to use their discretion in terms of alternative options or free cancellation – whereas taking matters in your own hands could incur a penalty.

What are your rights?

Under EC261 rules, UK passengers may be entitled to assistance or a refund if their flight is cancelled by the airline, but you lose all protections if you choose to cancel the booking first.

For accommodation, refund policies will depend on the provider and the terms of the booking, but direct communication may sometimes help travellers secure more flexibility.

What to do if your flights are cancelled or disrupted

Chris Harrington, managing director of travel firm hoppa, says the first port of call if your flight is cancelled is to contact the airline.

‘If you are already at the airport, head for the airline’s customer service desk to speak to a member of staff,’ he tells Metro.

‘Acting quickly is essential, as available seats on alternative flights may be limited and only available for a short time.

However, other people will be in the same position as you, so if you’re met with long queues, try using the airline’s app or ring the customer service team to find out next steps.’
In most cases, the airline will have to make an alternative plan for you, so ask them to rebook you on a later flight, and let them know if there’s an alternative route (or flight using another airline) that works.

Chris also highlights the importance of buying travel insurance as soon as you book, to ‘protect yourself from circumstances such as cancelled flights’.

Some policies will cover the cost of hotels, airport transfers, alternative flights, and food, which is essential since cancellations due to external factors, such as fuel shortages, are typically classed as ‘extraordinary circumstances’, meaning airlines don’t necessarily have to reimburse directly.

‘If the flight cancellation is due to the actions of the airline, then it’s likely you’ll be entitled to compensation as per ABTA guidelines,’ Chris continues, noting that this amounts to £220 for journeys of 1,500m or less, and up to £520 for anything over this distance.

‘However, in this case, because the cancellation is caused by extraordinary circumstances outside of the airline’s control, compensation is unlikely to apply.’
Get in touch by emailing MetroLifestyleTeam@Metro.co.uk.